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large Internet outage in West Africa

On March 14, 2024, we observed a large outage in several West African countries. In Ivory Coast and Liberia, the outage was quite severe, affecting 93% of the active network blocks:

Serious Internet outages in Ivory Coast, beginning 2024-03-1409:00Z.

Fortunately some locations were able to partially recover from the problems, presumably by routing through different paths:

Lagos, Nigeria showed outages starting at 2024-03-14t08:00Z, with a partial recovery around t15:00Z.

The root cause for these outages is likely a problems in multiple undersea telecommunication cables, as has been reported in the Washington Post and the Guardian, among other places.

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Large Canadian Internet Outage

News reports (for example, at the Verge and Slashdot) mention a large outage in Rogers, a major Canadian telecommunications provider.

We see lots of evidence for this in our Internet outage detection system.

It’s big! Maybe 30% of Toronto and southern Ontario networks, plus a lot of outages in New Brunswick.

Ontario:

Internet outages in Ontario, Canada. The largest circle represents about 6500 /24 network blocks down near Toronto, about 30% of the /24 blocks in that area. See details on our outage website.

New Brunswick:

Internet outages in New Brunswick, Canada. The largest circle here represents 196 /24 network blocks down near Moncton, more than 45% of the /24 blocks there. The red circles are areas where most or all network blocks are currently out. See details on our outage website.

An update: Newfoundland also sees a lot of outages. Quebec looks in pretty good shape, though.

And it’s lasting a long time. It looks like it started at 5am Eastern time (2022-07-08t09:00Z), it it has lasted 9.5 hours so far!

We wish Rogers personnel and our Canadian neighbors the best.

Update at 2022-07-09t06:15Z (2:15am Eastern time): Toronto is doing much better, with “only” 10% of blocks unreachable (22808 of 21.5k in the 43.8N,79.3W 0.5 grid cell). New Brunswick and Newfoundland still look the same, with outages in about 50% of blocks.

Update at 2022-07-09t21:10Z (5:10pm Eastern time): It looks like many Rogers networks recovered at 2022-07-09t05:15Z (1:15am Eastern time). This includes all of New Brunswick and Newfoundland and most of Ontario. Trinocular has about a one-hour delay while it computes results, so I did not see this result when I checked in the prior update–I needed to wait 15 minutes more.

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Internet Outages Timelines and Events in 2022

We recently added timeline support to our Outage World map–clicking on an outage bubble pops up a window with a sparkline (a small graph) showing maximum outages on each data for the current quarter, and clicking on the “daily timeline” tab shows outages for the current 24 hours. These graphs help provide context for how long an outage lasts, and if there were other outages the same quarter.

As an example, here is a major outage effecting most of central and southern Mexico on 2022-01-05. The timeline of Mexico City shows how unusual this outage was:

Some other big outages in 2022 include this big outage in Italy on April 27 from 18:00 to 23:59:

and in southwest Florida on April 24 at 3:15pm Eastern Time (that’s 2022-04-24t19:15Z) that was confirmed as a fiber cut:

Thanks to Erica Stutz for adding timelines to the outage code (as a follow on to her work on Covid-19 Work-from-Home visualization) and to Yuri Pradkin for spotting these events.